TECHNOLOGY SUPPORT TECHNICIAN II

Technology Support Technician II

Reports to: Technology Support Supervisor

Purpose:

The Technology Support Technician Level 2 provides hardware and software support to users, managing technology systems within the district. This includes being the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, and Board of Education Live Streaming. This position encompasses all the responsibilities of a Technology Support Technician Level 1, in addition to these specialized duties. The Technician Level 2 also assists in training other technicians on these systems. Excellent customer service and effective communication with users are essential.

Qualifcations

Associate degree in computer science or an IT-related field from an appropriately accredited institution; or High school or GED diploma and two years of experience in the ?eld of technology related to the position's Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.

A+ certification

Strong knowledge of computers and related

General knowledge of components of local area

Ability to communicate effectively with all levels of technology

Ability to use problem-solving skills to resolve issues and recognize when to refer complex problems to higher-level technical support.

Strong knowledge of hardware and software

Strong knowledge of presentation equipment such as TVs, interactive boards, and

General knowledge of A/V

Knowledge, Skills, and Abilities

Pro?cient in using MDM tools like Moysle to manage and secure

Ability to diagnose and resolve complex network issues, including LAN/WAN problems and advanced VOIP functionality.

Knowledge of interactive panels like ClearTouch and Promethean, including setup, calibration, and basic

Experience in deploying new technologies and system

Knowledge of group policy, DNS, and

Proficiency in managing and troubleshooting applications and device connectivity issues.

Understanding of security awareness best

Familiarity with OS installation and

Experience with virus and malware

Ability to handle user account management, password resets, and MFA

Familiarity with GSX and other third-party companies for processing device

Ability to work independently and as part of a

Profciency in managing MS365 support and email configuration.

Familiarity with Adobe Signature

Key Duties and Responsibilities

Manage and be the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, or Board of Education Live

Provide advanced assessment, triage, documentation, and resolution of incidents and requests related to MDM.

Assist with the installation, repair, and upgrade of hardware, software, and related

Use a ticket tracking system to manage daily work orders and provide detailed documentation of repairs and actions taken.

Use an inventory system to track technology-related

Assist with the con?guration and installation of network equipment such as cabling, switches, access points, and other related peripherals under supervision.

Assist users with accessing computers, networks, and

Escalate complex problems to higher-level technical

Provide timely and effective resolution of

Perform system updates on

Reset accounts for staff and assist in setting up MFA and other security

Maintain accurate records of installations, repairs, and

Manage account control (deactivate/reactivate) and password

Participate in professional development

Work closely with ITFs to ensure technology aligns with instructional

Installation and removal of APs, switches,

Support classroom technology setup and maintenance (AppleTVs, projectors, interactive whiteboards).

Provide peripheral device support and printer setup/troubleshooting.

Support board meetings with technology

Handle projector/interactive whiteboard

Maintain pro?ciency in security awareness and best

Perform password management and active directory

Other duties as assigned

Term of Employment: 12 months

Salary Schedule: Classified Salary Schedule, Grade N