Manager of Quality and School Support

Manager of Quality and School Support – Annual Process Operations

Position Summary

The Manager of Quality and School Support – Annual Process Operations supports the execution of recurring, time-bound processes critical to school operations. This role is responsible for coordinating, optimizing, tracking, and delivering cyclical activities to ensure accuracy, timeliness, and operational readiness across all assigned functions. Key areas include assessments, truancy, shipping, and the Intent to Return process (ITR).

Primary Focus Areas

Supervision and coaching of frontline staff to achieve performance expectations

Daily workflow management and task completion

Process optimization

Assessment logistics and readiness support

Operational coordination and timeline management

Accurate processing and reporting of school attendance and truancy

Key Responsibilities

Manage day-to-day operations of cyclical processes such as truancy workflows, ITR, and shipping logistics

Coordinate and execute state-mandated and college/career assessment activities, including scheduling, materials management, and readiness tracking

Develop high-level/working knowledge of the team’s key functions

Prioritize cross-training needs and ensure team members are adequately trained to provide additional workflow capacity as needed

Monitor work queues and adapt to shifting priorities and daily operational needs by redistributing workloads as needed

Maintain and update standard operating procedures (SOPs), checklists, and tracking tools across key functions, and recommend process improvements and automations when applicable

Monitor timelines, milestones, and dependencies to ensure deliverables are met accurately and on time

Identify inefficiencies, bottlenecks, or delays in daily operations

Routinely communicate operational updates and challenges to the Director, and escalate high-risk issues with clear context and recommendations

Support data collection, validation, and reporting for recurring processes, ensuring accuracy and integrity

Conduct regular performance check-ins, provide feedback, and support employee development

Ensure team adherence to compliance requirements, including Pennsylvania and federal regulations

Adapt to shifting priorities across cyclical deadlines and daily operational needs

Other duties as assigned

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This is largely a sedentary role. Requires the ability to lift, squat, sit, bend, or stand, as necessary. Ability to travel to other sites/locations as needed.

Position Type

12-month

Full-time

Exempt

Salary

Required Education and Experience

High School Diploma (or equivalent)

Preferred Education and Experience

Bachelor’s Degree, or equivalent certifications or experience

2 years of relevant work experience

Additional Eligibility Qualifications

Valid PA Driver's License

Appropriate Automobile Insurance Coverage

Must be able to commute to a Family Service Center regardless of commute complexity.

Candidates must reside within the Commonwealth of Pennsylvania.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Commonwealth Charter Academy is an equal opportunity employment, educational and service organization.