TEMP Technician, Distance Learning Program Specialist

Job Title: TEMP Technician, Distance Learning Program Specialist

FLSA Status: Temporary/ Irregular Part-Time

Pay Grade : $24.00/HR

Workdays: Irregular Part-Time (approx. 2.5 days/week)

Reports To: Director of Data Engineering and Digital Resources

Primary Purpose

The primary purpose of this role is to provide remote and virtual distance educational services to school districts, private, and charter school clients. The role manages the Connect2Texas program for both external providers and schools to schedule and deliver content to LEAs across the nation. The Distance Learning Specialist role also serves as the Zoom regional program manager for ESC Region 11 employees and all ESC Region 11 LEAs.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification

High School Diploma/GED required

Technical certification(s) and/or Associates Degree preferred

Special Knowledge/Skills

Communicate effectively in written and oral forms

Demonstrate effective interpersonal and collaborative skills with both internal and external clients

Ability to communicate effectively and work as a team

Attention to detail and ability to quickly and appropriately troubleshoot and repair distance learning problems

Skills and understanding of various teleconferencing, distance learning and computer applications for management and communication purposes

Above average technology competency levels

Extensive knowledge of webinars/on-line meeting programs including but not limited to Zoom, WebEx, Google Meet

Team oriented and desire to work collaboratively with ESC staff and campus/district/charter school personnel

Experience

Strong customer service experience troubleshooting videoconferencing technology from a help desk/call center setting

Successful experience managing a videoconferencing network and supporting H.323/IP connections using various videoconferencing equipment including but not limited to MCUs/bridges, codecs, and software based applications

Experience supporting webinars/on-line meetings using various programs

Experience troubleshooting network connectivity issues

Essential Duties and Responsibilities

*This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.

**This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.

Serve as a representative of ESC Region 11, displaying courtesy, tact, consideration and discretion in all interactions with other members of the educational community and with the public

Work independently to perform scheduling coordination and technical support/problem resolution for Regional Distance Learning Network and Connect2Texas customers

Provide on-line, face-to-face, and telephone technical support for internal and external customers

Provide technical assistance for video conference connections

Assist with the set-up, operation of the video bridges and room based video conferencing systems

Maintain distance education web pages on the ESC Region 11 and Connect2Texas websites

Provide necessary/mandated reports in compliance with all grant, legal, licensing/certification requirements, and ESC policy

Assist in development of programs for ESC Region 11 to promote the use of distance learning as an alternative delivery method for student courses, professional development and meetings

Promote distance learning and Connect2Texas through presentations, demonstrations, development of promotional materials and communications

Create and deliver all marketing for Connect2Texas and distance learning including social media, print materials, website, emails, and videos

Support video production for Connect2Texas content providers

Present at various events and conferences to promote Connect2Texas and distance learning opportunities

Coordinate yearly Connect2Texas face-to-face provider meeting

Recruit and train new Connect2Texas providers

Keep current knowledge of on-line meeting technology used within ESC Region 11

Work both independently and as a team member

Meet deadlines and functions effectively in emergency technological situations

Test connectivity with sites all over the world and maintain detailed records

Train and support clients on the use of webinar/on-line meeting tools

Ability to remain calm under pressure while responding to multiple help desk calls and effectively communicate with non-technical users

Manage the Zoom license counts and requests annually for ESC Region 11 employees and all ESC Region 11 LEAs

Possesses above average organizational skills with the ability to prioritize and handle multiple projects simultaneously

Attend work daily in order to meet the goals and objectives of the ESC

Performs other duties as assigned

Supervisory Duties

None

Equipment/Specialized Software Used

Computers, multiple codecs, telephone, video conference equipment, projection screens, televisions, and microphones

Working Conditions (Mental Demands/Physical Demands/Environmental Factors)

Mental: Public relations and people skills are always required, work with frequent interruptions, and maintain professional composure and confidentiality under stress.

Physical: Occasional prolonged and irregular hours, ability to move tables and chairs and load/unload boxes and materials. Prolonged use of a computer.

Environmental: Intermittently fast paced, constant interruptions.

Evaluation

Annual performance evaluation will be performed in accordance with the adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance, need, and funding.

Revision Date: September 2026