Computer Technician I

JOB DESCRIPTION

Job Title: Computer Technician I Wage/Hour Status: Non-Exempt

Reports to: Director of Technology Pay Grade:

Department: Technology Date Revised: 08/09/2016

Primary Purpose: Support of the Princeton ISD Desktop Environment

Provide Princeton ISD with an effective and professional resource for managing helpdesk tickets. Providing support to Princeton ISD Students / Staff to solve technical problems.

Qualifications

Education/Certifications

High School Diploma

Special Knowledge/Skills

Excellent communication skills

Strong commitment to customer service

Ability to function in a team based environment with the ability to share knowledge and a willingness to learn from other team members.

Working knowledge of Microsoft Office Applications

Working knowledge of Windows Operating Systems

Basic computer hardware troubleshooting and repair

Entry level experience in the computer repair field

Printer maintenance and troubleshooting

Experience

Major Responsibilities and Duties

Computer Network – responsible for the day to day operations of the user environment through-out Princeton ISD, working helpdesk tickets which could include the following tasks:

Respond to helpdesk tickets

Image and troubleshoot and Windows and Apple workstations

Document processes used by Princeton ISD

Help new users get oriented with the Princeton ISD network

Perform all other duties assigned.

Troubleshoot basic connectivity issues (wired / wireless)

Perform maintenance on Classroom Audio / Visual devices

Other Duties

Other duties as may be assigned by the Supervisor

Supervisory Responsibilities

None

Equipment Used

Computer

Printer

Working Conditions

Mental Demands/Physical Demands/Environmental Factors

Several tasks and projects open simultaneously. Maintaining composure under pressure is a necessity at all times. Some after-hour and weekend work required for maintenance, upgrades, and installations. Must be able to lift PC’s and printers.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Approved by: Date:

Prepared by: David Vincent Date: 08/09/2016