Technical Services - Mobile Device Technician (30544)

Job Title : Mobile Device Technician

Calendar/Contract: 250 Days

Salary Schedule: Lane 3 of the Technical Services Salary Schedule

Hours: 8.0 hours/day | 40.0 hours/week

Benefits-Eligible: As outlined in the Benefits Guide

FLSA Status: Non-exempt

Application Note:

This position will remain open until filled after a minimum of five working days (three working days if EMERGENCY HIRE is indicated). Applications will be reviewed prior to scheduling interviews. Current employees of Weber School District should ensure they are marked as an internal candidate to access the internal application.

Purpose Statement:

The job of the Mobile Device Technician was established for the purpose of assisting the Mobile Device Engineer in providing technical support and operational maintenance for the district's mobile devices. This role is responsible for supporting the repair, deployment, custom asset tagging, and inventory tracking of all mobile devices, including, but not limited to, Chromebooks, CTLs, iPads, laptops, and Chromeboxes. This includes executing weekly repair and deployment schedules, maintaining high-quality control standards for student hardware, creating and applying custom vinyl asset labels, and facilitating secure district-wide device logistics under the direction of the Mobile Device Engineer.

Essential Functions and Responsibilities (including, but not limited to) :

Device Preparation and Deployment

Assist with ordering, inventorying, storing, and preparing all mobile devices for deployment across district schools.

Create, print, and apply custom asset tags, labels, and decals to district hardware using Adobe Illustrator and specialized vinyl printing/cutting equipment.

Assist in administering and managing mobile device deployments (Chromebooks, CTLs, Laptops, iPads, and Chromeboxes).

Support USSPs and school administrators during scheduled hardware deployment, collection, and refresh efforts.

Repair & Quality Control

Ensure all assigned Chromebooks entering the ticketing system are repaired and returned within designated district timelines.

Perform hardware diagnostics and repairs on Chromebooks, laptops, and other mobile devices.

Process warranty repairs, including vendor communication, staging, shipping, and replacement part installation.

Execute standardized Quality Control (QC) checks on repaired devices to ensure functionality before redeployment.

Maintain organized storage and standard scanning procedures for all hardware within the repair area.

Documentation

Refer to and assist in updating Quick Reference Guides (QRG) and technical repair documentation.

Respond promptly to team communications and assigned IncidentIQ (IIQ) support tickets.

Parts, Inventory, & Carts

Receive, organize, track, and log replacement parts and components into the inventory system.

Assist with the parting-out process for retired or non-repairable devices.

Audit and maintain accurate records of device assets and inventory within IncidentIQ (IIQ).

Assist in repairing, auditing, and maintaining district-wide Chromebook carts and specialized components.

Attendance is an Essential Function of this Position

Physical presence at the worksite is an essential function of this position. The role requires in-person collaboration, direct interaction with team members, other staff, students, and/or guardians, and access to on-site equipment and resources.

Other Functions

Assists other personnel as may be required for the purpose of supporting them in the completion of their work activities.

Job Requirements and Minimum Qualifications :

Skills:

Hands-on hardware diagnostics and repair skills for mobile devices and laptops.

Proficiency in Adobe Illustrator for designing custom vector layouts, logos, and label templates.

Technical operation of vinyl printers, cutting plotters, and printing software.

Strong organizational, record-keeping, and time-management capabilities.

Knowledge:

Operational knowledge of ChromeOS, Google Admin Console, and hardware ecosystems (specifically Dell Chromebook lines).

Familiarity with help-desk/ticketing platforms (such as IncidentIQ) and inventory tracking practices.

Understanding of basic quality control processes and safe repair procedures.

Abilities:

Ability to work under the direction of the Mobile Device Engineer while working independently on assigned tasks.

Ability to lift heavy equipment (such as Chromebook stacks, totes, and storage carts).

Ability to handle detailed, high-volume tracking data and repetitive precision tasks (such as label application and small-component repairs).

Ability to maintain effective working relationships and communicate clearly with team members and district staff.

Ability to drive and work at different district locations as needed. (Mileage reimbursement will be provided.)

Job Qualifications:

Experience: 2–3 years of relevant experience in enterprise/education hardware repair, electronics technology, or digital printing/graphics fabrication. Experience using Adobe Illustrator and vinyl printing/cutting machinery is required.

Education: High school diploma or equivalent. Relevant hardware certifications (e.g., Dell Certified Systems Technician, CompTIA A+) are preferred.

Valid driver's license.

Work Environment & Physical Requirements:

Workplace Setting: Primarily indoors in classroom environments, resource rooms, or dedicated intervention spaces. Instruction often takes place in small pull-out spaces or as "push-in" support alongside the primary classroom teacher.

Physical Proximity & Noise: Aides work in close physical proximity with young children (often working at low tables or sitting on the floor). Elementary environments can feature high noise levels and constant sensory activity.

Physical Demands: Requires frequent bending, sitting, standing, and walking throughout the day.

Weber School District has the right to revise this position description at any time.

WEBER SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY (EEO) EMPLOYER