Receptionist/Office Support (2025-2026)

POSITION TITLE

School Receptionist/Office Support

SCHOOL/DEPARTMENT

Assigned School

SALARY

Grade 58

FLSA STATUS

Non-Exempt

REPORTS TO

Principal

SUPERVISES

None

WORK WEEK SCHEDULE

Monday – Friday

WORK HOURS

40

NUMBER OF MONTHS PER YEAR

11

POSITION PURPOSE:

The School Receptionist is responsible for managing all internal and external people who present themselves at the school’s front office. This includes providing information and directing customers to other appropriate offices, announcing their arrival to administrators and applicable staff, and overseeing the sign-in/sign-out sheet. The School Receptionist will greet and interact with visitors to the school in a positive and professional manner, including in person, on the phone and in writing. The School Receptionist will also provide general clerical support to the school office staff and assigned administrators.

MINIMUM QUALIFICATIONS U:

Minimum of high school graduation or GED

Some experience working in an office is required.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to effectively greet and welcome visitors to the office in a professional and courteous manner.

Ability to contact administrative staff as appropriate should situations become difficult when attempting to assist any visitor

Ability to communicate with various groups of people, including communication with parents, teachers, transportation, administrators and outside agencies

Ability to adapt to changing work priorities

Ability to meet deadlines and schedules and independently set priorities

Ability to work as a team member with colleagues

Ability to communicate applicable policies and procedures as necessary with general knowledge of the characteristics and components of the District

Ability to maintain confidentiality in all matters

EDUCATION, TRAINING, AND EXPERIENCE

High School Diploma/GED

Experience with providing office support Any equivalent combination of training and experience that provides the required knowledge, skills and abilities

Proven demonstration of excellent telephone and interpersonal skills

Proven demonstration of ability to handle multiple tasks simultaneously

CERTIFICATION AND LICENSE REQUIREMENTS

Must possess a valid driver’s license issued by the NC Department of Motor Vehicles

PREFERRED QUALIFICATIONS:

Ability to communicate in Spanish and English

Ability to use office software and office equipment, including Microsoft Word, Excel, Google, school-related software, copies, and fax machines

Experience with handling constant interruptions, inflexible deadlines, and changes to normal routines

Spanish Speaking

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves as receptionist in front office of the school

Operates multi-line telephone system to receive incoming calls and messages

Greets parents, staff and the public and directs patrons to destinations and sites

Answers and refers telephone and in-person inquiries to appropriate personnel

Takes messages as necessary

Maintains familiarity with general information relevant to the Alamance-Burlington School System

Performs general secretarial and clerical functions (e.g. scheduling, copying, faxing, data entry, filing, phone management, etc.) for the purpose of supporting office operations

Provides assistance with special projects

Carries out additional duties as assigned by the Principal or Assistant Principal