IT Level One Technician

NON-CERTIFIED POSITION

POSITION: IT Technician
Full-time (40 hours per week)

LOCATION: Districtwide

REQUIREMENTS:

High school diploma or equivalent.

Genuine interest in technology and a strong willingness to learn new technical skills.

Positive attitude, strong work ethic, and a commitment to providing excellent customer service.

Good communication, organizational, and problem-solving skills.

Ability to work independently and collaboratively as part of a team.

Basic familiarity with computers, Chromebooks, and common software applications preferred.

Previous experience in technical support, customer service, or an educational environment preferred.

RESPONSIBILITIES:

Provides technical support to students, teachers, administrators, and staff throughout the district.

Responds to, documents, and resolves technology support requests using the district's help desk ticketing system.

Troubleshoots computer hardware, software, printers, user accounts, and basic network connectivity issues.

Installs, configures, maintains, and repairs district-owned computers, Chromebooks, iPads, and other technology equipment.

Assists with the setup, maintenance, and troubleshooting of classroom technology, including interactive displays, projectors, document cameras, and audiovisual equipment.

Provides technical assistance with district-supported educational applications, Google Workspace, and other software platforms.

Assists with routine user account support, including password resets, account access, and login issues.

Prepares, deploys, collects, and maintains student and staff technology devices throughout the school year.

Performs basic hardware repairs and coordinates warranty repairs or equipment replacements as needed.

Maintains accurate technology inventory records, including device assignments, equipment locations, and repair histories.

Assists with software installations, updates, and device management using district-approved tools and procedures.

Troubleshoots basic wired and wireless network connectivity issues and escalates complex problems to appropriate IT personnel.

Assists with technology setup and support for state testing, school events, meetings, and presentations.

Supports district technology projects, equipment replacements, classroom moves, and summer technology preparations.

Provides timely and courteous technical assistance to minimize disruptions to classroom instruction and district operations.

Documents troubleshooting procedures, completed repairs, and technical solutions for future reference.

Identifies and promptly reports suspected cybersecurity incidents, phishing attempts, and potential security concerns.

Follows district cybersecurity procedures and protects the confidentiality of student, staff, and district information.

Collaborates with other IT department personnel and escalates complex technical issues when appropriate.

Demonstrates initiative, adaptability, and a willingness to learn new technologies and improve technical skills.

Maintains a positive, patient, professional, and service-oriented attitude when interacting with students, staff, and administrators.

Follows all Board of Education policies and district technology procedures.

Performs other related duties as assigned by the administrator(s).