Help Desk Assistant

- Position Type:
Technology - Date Posted:
10/19/2026 - Location:
Technology Services - Date Available:
ASAP - Closing Date:
11/06/2026 - Receives and responds to telephone inquiries and requests related to operational problems related to technology;
- Prepares and completes support tickets;
- Assists with troubleshooting of reported problems;
- Prioritizes telephone inquiries and requests based on urgency; Assigns job tickets to appropriate staff;
- Assists in the coordination of the development of help desk strategies; Assists in the training of help desk users;
- Attends training seminars and workshops on help desk operation.
- Responsible for the purchasing of technology hardware and software.
- Responsible for account management and device prep for new and existing staff and students.
- Comprehensive benefit package
- Pensionable position
- Salary range: $18.50-$23.00/hr
| Help Desk Assistant | JobID: 832 |
Job Description:
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