General Office Assistant/Interpreter

8 hours daily/ 10 months

Student days only

Must be willing and eligible to obtain a bus driver's license and sub as needed on the bus

#304603

POSITION DESCRIPTION

POSITION TITLE

General Office Assistant

SCHOOL/DEPARTMENT

Assigned school

SALARY

Salary Grade NC05 plus supplement

FLSA STATUS

Non-Exempt

REPORTS TO

Principal

SUPERVISES

None

WORK WEEK SCHEDULE

Monday - Friday

WORK HOURS

40

NUMBER OF MONTHS PER YEAR

10

POSITION PURPOSE:

The General Office Assistant is responsible for managing all customers (both internal and external) who present themselves at the school’s front office. This includes providing information and directing customers to other appropriate offices, announcing their arrival to administrators and applicable staff, and overseeing the sign-in/sign-out sheet. The General Office Assistant will greet and interact with visitors to the school in a positive and professional manner, including in person, on the phone and in writing. The General Office Assistant will also provide general clerical support to the school office staff and assigned administrators. The General Office Assistant would also be responsible for interpretation/translation for Spanish-speaking parents.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to effectively greet and welcome visitors to the school in a professional and courteous manner.

Ability to contact administrative staff as appropriate should situations become difficult when attempting to assist any visitor

Ability to communicate with various groups of people, including communication with parents, teachers, transportation, administrators and outside agencies

Ability to adapt to changing work priorities

Ability to meet deadlines and schedules and independently set priorities

Ability to work as a team member with colleagues

Ability to communicate applicable policies and procedures as necessary with general knowledge of the characteristics and components of the District

Ability to maintain confidentiality in all matters

EDUCATION, TRAINING, AND EXPERIENCE

High School Diploma or equivalent

Proven demonstration of excellent telephone and interpersonal skills

Proven demonstration of ability to handle multiple tasks simultaneously

Any equivalent combination of training and experience that provides the required knowledge, skills and abilities

CERTIFICATION AND LICENSE REQUIREMENTS

Must possess a valid driver’s license issued by the NC Department of Motor Vehicles

PREFERRED QUALIFICATIONS:

Ability to communicate in Spanish and English

Ability to use office software and office equipment, including Microsoft Word, Excel, Google, school-related software, copies, and fax machines

Experience with handling constant interruptions, inflexible deadlines, and changes to normal routines

Able to obtain a North Carolina Class A or Class B Commercial Driver’s License with school bus certification and P&S endorsements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serves as receptionist in front office of the school

Operates multi-line telephone system to receive incoming calls and messages

Greets parents, staff and the public and directs patrons to destinations and sites

Answers and refers telephone and in-person inquiries to appropriate personnel

Takes messages as necessary

Maintains familiarity with general information relevant to the Randolph County School System

Performs general secretarial and clerical functions (e.g. scheduling, copying, faxing, data entry, filing, phone management, etc.) for the purpose of supporting office operations

Provides assistance with special projects

Carries out additional duties as assigned by the Principal or Assistant Principal

WORKING CONDITIONS

PHYSICAL DEMANDS

Work is considered light physical work requiring the exertion of up to 20 pounds of force.

WORK ENVIRONMENT

Employees in this position are required to work in indoor and outdoor environments, and come into direct contact with RCSS staff, students and the public.

ACKNOWLEDGEMENTS

The following signatures acknowledge that the supervisor has verified the accuracy of the position description, has discussed position requirements with the employee, and has advised the employee of work performance expectations

Reviewed by: Employee's Signature

Date

Approval by: Supervisor's Signature

The completed and signed position description shall be maintained at the employee’s work location, shall be reviewed with the employee by his or her immediate supervisor, should be revised as required, and shall serve as the basis for all required evaluations.

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position. This description may be revised by the supervisor, with HR review and approval, any time.