Level I IT Specialist, Sierra Vista, AZ

American Leadership Academy is now accepting applications for a Level I IT Specialist who will provide on-site support to all technology equipment for our school located in Sierra Vista, Arizona . Candidates must possess, or be willing to obtain, a valid AZ IVP fingerprint clearance card. Previous experience in the IT field is preferred, but not required.

Responsibilities include but are not limited to:

Answer, evaluate, and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.

Escalate complex issues to Level 2 Support providing a detailed report of steps taken.

Install computers, software, and peripheral equipment.

Repair of computers, software, and peripheral equipment.

Troubleshoot phones, networks, projectors, doc cams and other technology used by students and staff.

Support audio and visual equipment at various ALA events.

Train users on software and hardware on-site.

Maintain records of work in progress and completed jobs.

Maintain a moderate level of proficiency in software and applications supported by IT.

Required to life up to 50 pounds in support of hardware installations.

Assist in miscellaneous tasks as needed.

Required Skills/Abilities:

Self-motivated

Dependable

Coachable

Outstanding customer skills

Ability to communicate clearly and professionally, both verbally and in writing.

Flexible in prioritizing tasks.

Committed to going above and beyond when necessary to reach goals.

Leadership and team collaboration skills

Strong planning, execution, and problem-solving skills

Minimum Qualifications:

High school diploma or equivalent

Valid AZ IVP Fingerprint Clearance card

Preferred Qualifications:

Security and technical certifications

Apple products knowledge

G suite knowledge

Active Directory knowledge

If you have any questions about the position, please send an email to the [email protected]